Welcome to Your Sonoma Sanctuary

Thank you for choosing our hotel for your stay. Please review our standard house cancellation policy for Best Available Rates below.

Please note that this cancellation and deposit policy may vary for special events, prepaid bookings, and other promotional offers.

Cancellation Policy for Arrivals from May 1st to October 31st

1. Reservation Deposit:

• At the time of booking, a deposit equivalent to one night's stay is required.
• The deposit will be charged to the credit card provided at the time of booking.

1. Cancellation Policy:

• Cancellations made 30 days or more prior to the scheduled check-in date:
• You will receive a full refund of the deposit, minus a $25.00 processing fee.
• Refunds will be processed within 5-7 business days.
• Cancellations made 3-29 days prior to the scheduled check-in date:
• The entire deposit will be forfeited.
• No refunds will be issued for cancellations within this period.
• Cancellations made less the 72 hours prior to the scheduled check-in date:
• The guest is liable for entire stay.
• No refunds will be issued for cancellations within this period

Cancellation Policy for Arrivals from November 1 - April 30

1. Reservation Deposit:

• At the time of booking, a deposit equivalent to one night's stay is required.
• The deposit will be charged to the credit card provided at the time of booking.

1. Cancellation Policy:

• Cancellations made 7 days or more prior to the scheduled check-in date:
• You will receive a full refund of the deposit, minus a $25.00 processing fee.
• Refunds will be processed within 5-7 business days.
• Cancellations made less than 7 days prior to the scheduled check-in date:
• The entire deposit will be forfeited.
• No refunds will be issued for cancellations within this period.

No-Show Policy:
If you do not arrive on the scheduled check-in date and have not cancelled the reservation, the entire deposit will be forfeited.

Early Departure:
In case of early departure, the remaining nights of the reservation will still be charged.

Extra Person Fee:
Rates are based on 2 people - each additional person in the room be charged at $25/night.

Pet Fee:
Pet Fee is $25/night - Maximum $50 is more than 2 nights

Modification of Reservation:
Modifications to the reservation, such as changes to the check-in or check-out dates, are subject to availability and may affect the rate and cancellation policy.

Rooms are subject to state and local taxes and fees.
Credit Card is required upon booking and arrival to secure the reservation.
Must be 21 years of age to check in to the hotel unaccompanied.
Rate are based on double occupancy - Addition person(s) in the room be be charged at $25/Person
Please indicate any accessibility needs you may have before arrival.
Complimentary on-site surface parking is available for all guests. Please secure valuables and the vehicle, as the lot is publicly accessible.
Onsite events must adhere to additional agreements and follow all quiet hours and other hotel guidelines.
Guest information will be collected to deliver services on the property and any agreed-upon communications. Information may be shared with select vendor partners to deliver guest services. Guests can contact the hotel to request their information or update communication preferences.

Please contact the hotel directly for additional terms and conditions, including Dispute Resolution/Issues, Liability, Force Majeure, Third Party Rights, Waiver, Severance, and others.

Spa Policy

Spa guests must be at least 18 years of age or be accompanied by an adult. 

Please arrive 15 minutes prior to your appointment. There is a 24-hour cancellation policy on all treatments. Clients will be charged for sessions canceled less than 24 hours in advance. If client wishes to reschedule an appointment. Rescheduling is subject to availability. If the client arrives late for an appointment, the session will end at the originally scheduled time.

Client is kindly asked to maintain basic hygiene standards. During all treatments, the body is fully draped. Undergarments may be worn if preferred. Please remove all jewelry before coming to the spa. Please silence cell phones and electronic devices.

Please let us know if you have any medical conditions or are presently under a physician’s care. Any situation deemed beyond the scope of the therapist’s practice will be referred to a qualified health care provider with the client’s consent. Clients are requested to refrain from consuming alcohol or taking any mind-altering or intoxicating substances before or during the massage session.